Complaints

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Since maintaining the high-quality standards in your translation projects is our priority, the results of our activities should be fully satisfactory. We believe our internal statistics on justified complaints from our clients, which account for just 0.8% of all orders, confirm that. This result shows us that we are moving in the right direction, as well as provides an additional impulse to further maintain the level of service provided.

 

What do we do with the 0.8% of orders that came up with complaints? We wish to assure you that our complaint handling model does not cast away customer’s objections; on the contrary, we strive to find the fastest and most favourable solution for our clients, which often goes hand in hand with satisfactory compensation. Everybody – even the best experts – can make a mistake. We do not treat it as an embarrassing problem, but as an opportunity to better understand your expectations, so as to pay even more attention to every detail in the future.

urs

Maintaining the highest quality standards in Alingua’s translation and customer support processes has been certified with ISO 9001:2015 and ISO 17100:2015 awarded by the global tycoon in the sector – Bureau Veritas.

Our customers

We sincerely thank you for the trust that you have placed in Alingua Translation Agency.
We are grateful for another year of fruitful cooperation; we are positive that our mutual collaboration involving WORDS will translate into measurable benefits!

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