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Order completion process

The Alingua Translation Agency handles orders in compliance with internal procedures and the requirements of ISO 9001, 17100 and 27001 quality standards. Below you can find a brief description of the order completion process. Should you have any questions, please do not hesitate to contact us by phone or e-mail.

Alingua

Client

1

Pricing and offer matching

Form submission

Sending an enquiry via the website or by email

Contact within 15 minutes

Submission of an individual offer

Recommendation of the best variant

Quote acceptance and contract conclusion

Setting up a translation project with an assigned order number

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2

Project implementation

Waiting for delivery

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3

Submission of the translation

Project acceptance and payment

Submission of the finished translation

Project acceptance, submission of potential remarks

Final acceptance

Invoice issuance

Survey of satisfaction with the service

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    Free quotation in 15 minutes

    Fill in the form below and send us the material to be translated.

    You will receive a reply within 15 minutes.

    Full name

    Company name

    (optional field)

    E-mail

    Providing a telephone number will ensure easy contact and speed up order processing

    Phone

    (optional field)

    Languages

    From

    to

    Purpose
    of the translation


    Deadline for completion

    (optional field)

    Add file

    We handle files of various types (see the full list in FAQ). For security reasons, we can send files only in the following formats: txt, doc, docx, xlx, xlsx, ppt, pptx, pdf, rtf, svg, jpg, jpeg, gif, tiff, png, mp4, avi and zip. If you want to submit a different file format, please compress the file (create a zip archive).

    Additional information

    How did you hear about us?



    The administrator of your personal data is ALINGUA SP. Z O.O. Your data is processed in order to price the translation of the documents you send. Additionally, if you have given consent, we will send you offers regarding the Administrator’s services to your email address, in which case we will process your data until you withdraw your consent. Detailed information on data processing by the Administrator and your rights can be found in the Privacy Policy tab.



    or

    Tell us about your company

    Knowing more about your company, we will be able to prepare an offer best suited to your needs.

    (optional fields)

    Business line

    What does your company specialise in?

    When we know your line of business, we will be able to propose proven solutions in your field.

    Range of activity

    Where does your company operate?

    Information about the scope of your business will help us to include the languages you need.

    Year of establishment

    How long has your company been operating?

    A start-up has different needs than a company with many years of experience: by knowing who we are dealing with, we can advise you on solutions that will work best.

    Collaboration with translators

    Does your enterprise cooperate/has cooperated with other translation agencies/translators?

    If you already have a specific model of cooperation, we will be happy to include it in our offer.

    Translation requirements

    What type of texts need translating most often?

    If we have information on what texts you translate, we will prepare a more favorable and appropriate proposal.

    Expectations

    What do you look for most in our cooperation?

    We will make sure to satisfactorily meet your expectations.

    Business contacts

    What business contacts are important to your company?

    We are happy to provide you with the contact information of reliable business partners or recommend your company to them.

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